In 2012, Dina Dwyer-Owens, Chairwoman and CEO of the Dwyer Group®, donned a cap, a wig, and a set of pearls to go undercover in her very own company. Faith Brown, Dina’s undercover alias, was an ordinary office assistant who was ready to trade-in her desk for a drill to get hands-on experience as a technician. As Dina received hands-on training in four different branches of her franchise, she not only received valuable insight into the front-line operations of her company, but also met some of the extraordinary people who make The Dwyer Group a leader in the service industry.
Deeply dedicated to her employees, her father’s vision, and a strong advocate for the company’s Code of Values®, Dina continuously demonstrates the qualities of an “epic boss” even after her experiences on the original episode. As such, Dina is scheduled to appear on a special episode of “Undercover Boss: Epic Bosses” airing nationally at 8 p.m. EST, Friday, May 17 on CBS.
Be sure to tune in with Dina as she reflects on the impact of her experiences as Faith Brown, and how The Dwyer Group has grown since last year. In the meantime, Dina shares her wisdom and experience for being an epic boss.
“The best tips I have for being a great boss is to focus on the 3 things that help a boss be great,” says Dina.
- Be your Best Authentic Self- in my case it’s living my faith and leading the company by living R.I.C.H.:
- Customer focus
- Having fun in the process
- Surround yourself with a great team, both professionally and personally.
- Have clear systems for success and train to those systems.
To learn how to apply systems for success, recruit a strong team, and implement the Code of Values® into your current business visit www.leadingtheserviceindustry.com or call 1 (866) 656-1504 for more information.
Lane and Holly Cummins were high school sweethearts, and they always knew they wanted to start a business together. Young and ambitious, after finishing college, Holly started a career in the banking industry, and Lane, who has worked in the appliance industry since high school, recently completed a degree in finance. With college completed and a bit of professional experience under their belts, the Cummins felt it was time to take on a new opportunity. Read more
“If you never price right, your business will never be right.” -Mike Hawkins, The Dwyer Group®
Most business owners set their price based on competition. However, setting the right price should have little to do with one’s competitors. How much will it cost you to do the following: provide the right technicians, have the right marketing, the right operations, the right management? The answers to these questions are the cost of doing business (CODB), the basis for setting the right price.
In March of 2012, The Dwyer Group® launched the Public Protectors Franchise Advantage (PPFA) program to help law enforcement professionals and firefighters who have served their communities to open a franchise as a second career. We wanted to waive the initial franchise fee for a qualified public protector who demonstrated the leadership, drive, and community engagement that exemplified everything we look for in a franchise owner.
Nominations poured in from all around the country, and we found our hero in Joseph LoSchiavo. Read more
This Veterans Day, we at The Dwyer Group are choosing to celebrate new hope for returning veterans amidst discouraging veteran unemployment numbers, particularly young and female populations. Rather than focus on the negative, we’re proud to join with the International Franchise Association and fellow member companies in recognizing veteran success stories– bold men and women who have been able to find business opportunities, franchise opportunities, and new careers in the face of obstacles, economic or otherwise.
Rowley Mayo, Mr. Appliance owner in Twin Cities area of Minneapolis, is one such individual. After serving in the Marine Corps from 1970 to 1974, Mayo entered into a corporate career as an executive in finance and IT. However, in the August of 2009, like many other Americans he found that his position had been eliminated. Late in his career, wtih lots of experience and higher salary requirements, he knew that it would be difficult to find a comparable position, so he decided to open a business. Read more
When a company takes on a franchise, it’s expected that the first few years will be a slow start as the groundwork is laid and the brand gains recognition.
For Mr. Appliance, it wasn’t long before the Central Valley franchise based out of Hanford grew to be one of the largest in the country, recently accepting the company’s most coveted award.
– Fresno Business Journal
At Mr. Appliance’s 2012 Annual Reunion held Sept. 23-26 at the Gaylord Texan Resort in Grapevine, Texas, Mr. Appliance named Dylan and Anna Conner Franchisee of the Year award. Read more
Holiday season is right around the corner and it’s time to start preparing for the upcoming hectic months. As frenzied as they may be, this is a rare time when friends and family and can all get together in one place. However, before we can sit down to that family dinner we’ve worked so hard to arrange, provisions must be made to make sure our home is holiday-season ready.
It is never too early to begin preparations for possible house guests. Aside from the normal end-of-the- year cleaning and decking your home out with lights and festive trinkets, there are several things that you can do to make sure that your holiday plans go off without a hitch.
Not many individuals would choose to put their professional—not to mention personal—reputation on the line by appearing on reality TV. Not many individuals, however, are like The Dwyer Group® CEO and Chairwoman Dina Dwyer-Owens.
On January 22, 2012, the United States watched Dwyer-Owens go undercover in the service industry on the three-time Emmy nominated show, “Undercover Boss.” From replacing a broken water heater to repairing kitchen appliances, and driving a riding lawnmower to installing an electrical sign, the boss got an inside look at the frontlines of The Dwyer Group brands. The national response to the episode and the company—particularly its Code of Values®—was poignant. On Friday, August 10 at 7:00 p.m. CT, the episode will re-air on CBS. Read more
Glass Doctor®, Mr. Rooter®, and Mr. Appliance® were named on Opportunity World Magazine’s “Top Franchise Picks” list in its July/August issue, along with parent company The Dwyer Group.
In today’s age of mobile phones, email, and texting, there’s still nothing better than a face-to-face conversation, especially when it could change your life and your business in a huge way. One great way that you can find out more about our concepts is by meeting up with our team at an industry trade show. Most trade shows that we attend will have not only a corporate representative available to talk to you, but current franchise owners much like you who have recently gone through the process of opening one of our franchises. You can arrange a meeting ahead of time by contacting our franchise development team before an event. Here are some upcoming trade shows and special events that you can meet us at. We hope to see you there!